“The Fruit Cube provides weekly, healthy “snacks” for our offices which are so popular, that the fruit is generally all gone before I get any! I’m happy in the knowledge though, that we’re keeping many doctor’s “away” with the amount of apples the team is eating.” Payfast MD, J Smit
- 1. How do we order for our office?
Easy! Everything is done online. Once you've submitted your order, you'll receive a confirmation email from us with your unique customer number and first delivery date.
Any changes that need to be made to your ongoing orders can be done via email.
- 2. When will the deliveries start?
Submit your order any day from Monday to Friday and we'll get back to you with your start date.
If you would like a Monday fruit delivery, we will need to get your order by no later than close of business on the Thursday before. Orders for deliveries done later in the week can be submitted before 9:30am for next day delivery. Fruit orders are treated as ongoing orders and there is no need to reorder each week.
If you submit your snack order before 11am, we can get it to you two business days later e.g. order on Monday, get delivery on Wednesday morning. Snack deliveries can be recurring or ordered as needed.
- 3. Do we have to order each week?
No – there’s no need to order every week!
All fruit orders are treated as recurring orders and will be delivered every week or every fortnight as requested by you on the order form.
Snack orders can be set as recurring orders but can also be submitted as once-off orders which allow you to have complete flexibility to order when needed and to try different snack types.
Cancellations or changes to orders (number of boxes required and/or pauses in delivery), must be communicated in writing at least two full business days before your scheduled delivery.
- 4. Can we get more than one delivery per week?
Yes you can! If your order is for more than 2 boxes, we can offer you a split delivery during the week.
- 5. Does the fruit need to be refrigerated all week?
Once at the office, fruit should be removed from all packaging and most of the fruit can be kept at ambient temperatures. However, please note that in warmer office temperatures the fruit can ripen quickly. To extend the shelf life of the fruit it can be refrigerated, with the exception of bananas.
- 6. How is invoicing and payment done?
For Fruit Cubes: Invoices and statements will be sent each month at month end. Invoices must be paid within seven days.
For Snack Boxes: Invoices will be sent within a day of your order being placed and must be paid within seven days. If you are not an existing Fruit Cube customer receiving fruit and only want to place an order for snacks, your invoice must be paid and proof of payment sent to us before your order will be processed for delivery.
All invoices can be paid via EFT or via Snapscan using the code printed on your invoice and statement. Please use your unique client number as reference for your payment - this number is on your invoice and statement, and starts with TFC or UPS.
- 7. What is a TFC or UPS customer number?
Your TFC and/or UPS number is your unique customer number which you receive in your confirmation email when you place your first fruit order or snack order. These numbers will always show on your invoices and statements and can be used as reference when getting in touch with us or as payment reference.
If you've forgotten yours, get in touch with us and we'll remind you what it is!
- 8. Can we cancel our office order?
Fruit orders can be cancelled via email two full business days before your next scheduled delivery.We will confirm that we have received the email - if not, please make sure you have sent the email to the correct email address (firstname.lastname@example.org)
Snack orders can be cancelled up to 24hrs after placing your order. If we are not notified within this timeframe your order cannot be cancelled. Your order will be delivered and charged for as it will already have been packed and collected for delivery.
- 9. What do we do if we're not happy with the quality of the fruit or snacks?
Our fruit is backed by our quality guarantee, meaning you will never pay for spoiled or damaged fruit. We undertake to deliver your office fruit in good order so if you are not 100% happy, let us know by sending us an email and, if possible, a photo of the damaged fruit. We'll then be in touch with you as soon as we can to make amends.
All our carefully packed Upside Snacks are of top quality and have a long shelf-life so we are confident that you will be happy with your order. If, however, you need to return the snack box, please keep the entire snack box aside, with all packets included, for us to arrange its collection from you. If you received a product with a quality issue please notify us within one day of receiving the product. If there is indeed a quality issue, we will arrange for a replacement (please see Ts&Cs for more detailed information). If you received something you did not order, please notify us on the day of delivery and we will make the necessary arrangements.
- 10. What happens on public holidays?
When a delivery day falls on a public holiday, we will deliver your order on the previous or following business day depending on which day of the week the public holiday falls. This will be communicated in advance in writing.
- 11. What if our offices close for the holidays?
You can always choose to pause deliveries for any periods of office closure e.g. Easter or Christmas holidays. Let us know one week in advance via email.
You also have the option to continue ordering your usual number of boxes, but request to have us deliver them to a non-profit organisation (FoodForwardSA) on your behalf while you are enjoying your leisure time away from work.
- 12. Do you do home deliveries or deliveries for individuals at the office?
We deliver strictly to office addresses only.
We are a corporate fruit and snack service provider and as such we only provide offices or business units with our fresh fruit and snacks. No personal orders for individuals will be processed for delivery, even if they select to have the delivery done at the office.
- 13. Why are the prices of the snack boxes subject to change, unlike the fruit boxes?
The prices are subject to change due to seasonal supply and demand. Unlike the fruit boxes, the snack range isn’t made up of only local, seasonal ingredients. The updated prices will always be those shown on the order page and the prices are inclusive of VAT and delivery charges.
- 14. Any other questions?
Don’t know your apples from your oranges? Give us a call or email us – we’d love to answer any query you might have!